Highrise — Three Years Later…
19 August 2017 | 2:23 pm

Three years ago today, Basecamp announced Highrise was spinning off as our own company. We knew we had a good tool on our hands that was already well loved by tens of thousands of users (some of whom are celebrating 10 year anniversaries every day!). So we had to make sure any changes we made simplified people’s work or gave them powerful new tools instead of ruin their current workflows.

We took great effort to roll changes out gradually. But over time you can see how far we’ve come:

Three years ago vs Today

icons defined below from top to bottom and left to right across the image… icons not part of Highrise, though emojis definitely are available :)

🐷 — Latest activity filters so you can get to what matters to you quickly whether it’s notes, emails, files or team stats.

🐶 — Good Morning (or Evening), our Group Inbox, so whether it’s your incoming leads, your existing customers or even incoming job candidates, you can collaborate as a team to address, assign, and prioritize inquiries as needed.

🐱 — So much on contact filters… a whole new UI:

Three years ago vs Today

Your ability to filter down to the exact data you need is so much more powerful with everything from combining field filters with tags, to NOT tags and Company tags, to new view filters that allow you to find contacts without tags or notes or emails in a certain period of time… and more.

🐭 — Recurring tasks remind you to follow up with your most important customers on a regular basis.

🐹 — Deal custom fields, filtering and exports allow you to track and report on the data you need at a whole new level.

🐰 — Broadcast is simple bulk email so you can stay top of mind with your leads and customers whether through drip campaigns, newsletters, or onboarding emails without the hassle of another complex tool.

🦊 — Recency search allows you to return results based on recency rather than relevancy when you’re looking for that note from the other day.

🐨 — Filters allow you to drill down to a contacts activity and find information quickly.

🐻 — Auto populated avatars so you can spend time following up instead of updating everyone’s profile.

🐯 — Threaded comments so you can tell who said what when about whom. But also what it was related to :).

🐼 — Email integrations with Gmail and Outlook so you can send email directly from Highrise without having to go back and forth between apps.

🐮 — Predefined values on custom fields so your team won’t end up with twelve different variations of ‘Active’.

🦁 — Additional settings like our Slack integration so you can work more efficiently between Slack and Highrise, email templates that allow you to store common messages for reuse, and a referral program where you can give AND get credit for sharing Highrise.

In the last year alone we launched a brand new Android app, iOS 3.0 (rewritten from scratch), reporting and stats, autoforwarding for everyone, and even the ability to turn off features your team doesn’t use.

And all that work has not been in vain:

The content for the FrontRunners quadrant is derived from actual end-user reviews and ratings as well as vendor-supplied and publicly available product and company information that gets applied against a documented methodology. The results neither represent the views of, nor constitute an endorsement by, Gartner or any of its affiliates.
Awesome CRM for a small business on a budget, or a start up like mine. Highly recommended to those who just need simple, easy-to-use, intuitive CRM. — Thomas Lyon
So easy and intuative! I use it with my network marketing company and it helps me keep my tasks in order as well as remind me what and why my customers purchased before. — Kari Larned
Perfect CRM for our business. We can’t imagine our business without it! — Chris Sands
Our organization relies greatly on Highrise, this CRM is superior to many we have tried in the past. There are so many great customizations that allow it to work perfectly for our business. It is very clear that the development team here is very active and always rolling out amazing and useful new features. Absolutely ecstatic about our choice to be organizing our customer relationships with Highrise. — Trevor Howard

But what we’re most proud of is that even with all our improvement Highrise is even closer to our vision of the Simplest CRM. Our customers can focus on what matters, rather than learning and mastering another tool or trying to figure out a useless piece of eye candy and what it means.

We’re proud that Highrise allows our customers to connect and build relationships with their leads and customers. Because business should be about people NOT tools.

Want to know more? Read about how Ken Jansen uses Highrise for his real estate business.

Simple Gets the Job Done

Check it out for yourself. Sign up for a Free 30 day trial.

Highrise — Three Years Later… was originally published in Signal v. Noise on Medium, where people are continuing the conversation by highlighting and responding to this story.


Recognize the messenger
18 August 2017 | 4:37 pm

The way we treat the bearer of bad news, criticism, and new ideas matters. Here’s how to do it well.

Employee recognition” is all the rage lately.

The idea is that you should positively reinforce the behaviors you want to see in your team. Want employees to hit their sales goals? Recognize those who do. Want employees to be more creative in the work they deliver? Recognize those who do.

However, when it comes to cultivating and open and honest culture, what we often forget (or conveniently avoid) as leaders is to positively reinforce one particular behavior: We rarely encourage our team to tell the truth.

How often do we publicly and graciously recognize employees for being a voice of dissent? For asking tough questions? For calling out mistakes? For being flat-out honest in our organizations?

And, how often do we do it well?

A few years ago, I was inspired by a fellow CEO in Chicago who shared with me something she does at every all-hands meeting…

Prior to the meeting, she reflects on the feedback she’s gotten (through Know Your Company, no less — she’s a happy customer 😊). Then, at every all-hands meeting, she will publicly thank a specific person who offered a critical opinion, or asked a tough question, or brought up a new idea. She’ll recognize that one person by name, and with genuine sincerity. She’ll thank them for speaking up and being honest… even if she doesn’t necessarily agree with his or her viewpoint.

This CEO immediately noticed the difference her actions made after the first time she did this. At the next all-hands meeting, there were more hands raised, more questions asked, more ideas offered.

Her simple, earnest “thank you” went a long way when it comes to acting on feedback. She didn’t implement the person’s idea. Nor did she even agree sometimes with the person’s perspective. But she did truly listen, and appreciate what the person had to say.

This isn’t to say you should never act on feedback or implement someone’s suggestion. This is just to say that cultivating a more open, honest work environment starts by recognizing the messenger.

Most of the time, when an employee gives feedback, they are merely looking for this recognition: Acknowledgement that they have been heard. Validation that you are listening. Gratitude for weighing in. Sometimes that recognition is all they are looking for.

This CEO’s practice of intentionally recognizing a person publicly for giving honest feedback is powerful also in how she does it. Notice two things:

  1. The recognition is specific. She didn’t say “Big thanks to my leadership team” or “Great job, support team”. It wasn’t vague, it wasn’t generalized. She specifically recognizes the person by name, giving them respect and individualized attention for doing something that she believes is important to the company. Other employees who are watching and observing this won’t easily forget that.
  2. The recognition is heartfelt. She never faked the “thank you.” She never recognized someone just for show. People will see right through you when you’re doing something to just check the box and appear to be “doing all the correct things as a leader.” There are few things are worse as a saying something and not meaning it. Going through the motions of a “thank you” is one of the worst actions of insincerity.

Personally, I’ve taken a page out of this CEO’s book. I try to make my recognition toward my team specific and heartfelt. And, I do this not only in all-company meetings, but in the moment — during a one-on-one conversation, in an email or a group chat.

Give it a shot. Who do you need to thank in your company for telling the truth?

I wrote this piece as the latest chapter in our Knowledge Center. Each week, we release a new chapter on how to create an open, honest company culture. To get each chapter sent straight to your inbox, sign up below…

https://medium.com/media/d44dd2a6a03c83b35a6dd9495abb813b/href

P.S.: Please feel free to share + give this piece ❤️ so others can find it too. Thanks 😊 (And you can always say hi at @cjlew23.)


Recognize the messenger was originally published in Signal v. Noise on Medium, where people are continuing the conversation by highlighting and responding to this story.


Sell Your By-products
15 August 2017 | 4:01 pm

It’s the debut of the Rework podcast!

Welcome to the first episode of Rework! This podcast is based on Jason Fried and DHH’s 2010 best-selling business book, which was itself based on years of blogging. So what better way to kick off this show than talking about by-products? In this episode, Jason explains how Basecamp’s ideas have been packaged as blog posts, workshops, and books. We also visit J.H. Keeso & Sons Ltd., a 145-year-old sawmill in Ontario, Canada to see how this family-owned business sells its physical by-products.

https://medium.com/media/daa37f4bfb108bdb177576c9386ecbb5/href

We’ll be bringing you new episodes every other Tuesday, so be sure to subscribe via Apple Podcasts, Google Play Music, RadioPublic, or wherever you listen. We’ll take you behind the scenes at Basecamp and bring you stories of other businesses—startups, established companies, makers of physical products, brick-and-mortar stores, and more. Follow along and let us know what you think!


Sell Your By-products was originally published in Signal v. Noise on Medium, where people are continuing the conversation by highlighting and responding to this story.



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