A recent experience caused me to gain some insight into the process the local transit authority, HART (Hillsborough County, FL) for those with medical requirements needing their door-to-door services. It is, as it turns out, way more complex than it should be, and likely makes flat impractical from some people who need the service on a shorter-term basis to be able to use it.
Let me start with some background. I have received physical therapy at a rehabilitation facility on South Dale Mabry Hwy. (I drive, and this really isn’t about me, but there was a situation that caused me to be aware of your current process.) Earlier this week, there was an older lady there receiving therapy for her knee. As I was leaving, she was limping along up the service road, so I stopped to offer her a ride. She said she was just going to the bus stop, but that was in front of the Lowes (at least a block from the facility), and across the very busy highway. It would have taken her some time at her pace, at midday, to make it to the stop.