I guess I outsmarted myself. I was on an evening flight from Boston to Dulles that allowed me just under an hour to make the connection. So, I wisely arrived early and got on an earlier flight. This woukd give me a two and one half hour window in case of delays.
Well, this flight is now so delayed, I probably won’t make the connection, and my original flight left on time. They were moving people over, but then quit just as I got up there, as they decided they had this plane repaired. Now they are replacing something else.
It’s 7:30, they are still working on it. It’s 90 minutes to Dulles, and my outbound leaves at 8:55. I’m stuck in D.C. For the night, I can just feel it.
UPDATE: Well, as expected I did not make it on the connection last night due to the extra work that had to be done to the plane in Boston. But of course, it couldn’t be just that. The people at United (as with most airlines) have a great way of piling on insult to injury.
They were moving people with connections to the plane I was originally on. When it was my turn at the ticket counter, the gate agent announced he’d been told they had a good plane, and everyone should get ready to board and depart on that plane. So of course, then there were the additional repairs that too so long they even reopened the cabin door.
At just after 7pm I called the travel agent’s number expecting to roll to their after hours call center. Of course Debbie answered, and insisted on helping out. (That’s why you book with a travel agent rather than an on-line agent.) She saw in my record they had already booked me on a 10:40 our of Dulles the next morning, so they knew at the gate I would not make my connection. Of course 10:40 wasn’t the earliest flight out. There was an 8:00am. flight.
Debbie noted there was a Delta flight leaving at 8:05pm going direct to Tampa. So I started ringing the flight attendant call button. I had to ring it four times, and finally 11 minutes later the flight attendant decided to stop by (despite the fact that I was in First Class). She went out to talk to the gate agents, and returned to tell me they’d be down to speak with me, but it was too late to get me on the Delta flight. Supposed the paper work would take too long, but of course they just didn’t want to pay Delta for the flight.
The gate agent started up on me about why I didn’t get on the other flight. I reminded him that I was standing in front of him to do just that when he announced I should board the flight I was now stuck on. I asked them for the hotel, meal, and ground transportation vouchers for Dulles. Of course they couldn’t be bothered with that, and advised me to check with the gate agent when I got to Dulles.
I explained that I was tired of being inconvenienced and the female gate agent advised me it was inconvenience for them too. (Oh yeah, that really settled me down.)
I returned to my seat on the plane, and while in route I explained to the flight attendant I expected a big problem with the checked bag, and asked her to call ahead and be sure the bag was either made available gate-side or taken to baggage claim. She took the claim number, and returned a bit later to advise me the captain had radioed ahead, and the bag would be taken to baggage claim. I then double checked with her that it was going to baggage claim. Continue reading »