The site for ranting and reporting by John Masters
Last week I flew to Chicago to attend a professional conference. Due to delays caused by weather, it came out that, despite United being willing to give me $200 to take a flight the next morning if mine were overbooked, they wanted to charge me $75 to give up that same seat, but take an earlier flight that would have actually got me home on time.
Read moreI guess I outsmarted myself. I was on an evening flight from Boston to Dulles that allowed me just under an hour to make the connection. So, I wisely arrived early and got on an earlier flight. This woukd give me a two and one half hour window in case of delays.
Read moreAt 1pm, I still had heard nothing from FTD about the delivery of Lay’s flowers. I called their 800 number again, and just had it on the speaker phone on the desk while I continued to work. Two hours later….At least I wasn’t hearing other conversations this time.
Read moreIt seems that FTD has a problem with their 800 order number (800-Send-FTD). After being on hold for a while, you are allowed to listen in to other callers talking with FTD Customer Service Representatives and placing orders. This means hearing the sentiments, addresses, phone numbers and Credit Card numbers.
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