flexibility

The right decision is not always the one written in the policy manual. Years ago, I suspended one of my best employees rather than take the next prescribed step: firing him. The suspension worked, the employee corrected the problem, and only afterward did I learn that company policy did not allow what I had done.

The Greeks called the wisdom needed in uncertain situations phronesis. It is a form of practical wisdom  that is shaped by experience, judgment, and a willingness to reconsider what is required. It helped me know when to depart from a policy, when to abandon a carefully designed plan, and when maintaining my health was enough during my mother’s final illness.

In “What the Moment Asks,” I explore the wisdom needed when rules and plans can’t provide the whole answer. It’s a kind of wisdom that listens, accepts correction, and turns experience into lessons we carry forward.